Bagus Nur Hardiyanto (2021) PENGARUH E-SERVICE QUALITY DAN INFORMATION QUALITY TERHADAP CUSTOMER SATISFACTION DENGAN APPLICATION QUALITY SEBAGAI VARIABEL INTERVENING PADA APLIKASI REDDOORZ. S1 thesis, Universitas Muhammadiyah Yogyakarta.

[thumbnail of Halaman Judul] Text (Halaman Judul)
Halaman Judul.pdf
Download (1MB)
[thumbnail of Lembar Pengesahan] Text (Lembar Pengesahan)
Lembar Pengesahan.pdf
Restricted to Registered users only
Download (1MB)
[thumbnail of Abstrak] Text (Abstrak)
Abstrak.pdf
Restricted to Registered users only
Download (65kB)
[thumbnail of Bab I] Text (Bab I)
Bab I.pdf
Download (533kB)
[thumbnail of Bab II] Text (Bab II)
Bab II.pdf
Restricted to Registered users only
Download (582kB)
[thumbnail of Bab III] Text (Bab III)
Bab III.pdf
Restricted to Registered users only
Download (435kB)
[thumbnail of Bab IV] Text (Bab IV)
Bab IV.pdf
Restricted to Registered users only
Download (1MB)
[thumbnail of Bab V] Text (Bab V)
Bab V.pdf
Restricted to Registered users only
Download (325kB)
[thumbnail of Daftar Pustaka] Text (Daftar Pustaka)
Daftar Pustaka.pdf
Restricted to Registered users only
Download (238kB)
[thumbnail of Lampiran] Text (Lampiran)
Lampiran.pdf
Restricted to Registered users only
Download (1MB)
[thumbnail of Naskah Publikasi] Text (Naskah Publikasi)
Naskah Publikasi.pdf
Restricted to Registered users only
Download (421kB)
[thumbnail of Full Text] Text (Full Text)
Full Text.pdf
Restricted to Repository staff only
Download (2MB)

Abstract

This study aims to examine the effect of e-service quality and information quality on customer satisfaction with application quality as a mediating variable on the RedDoorz application. The sampling method used in this study was non-probability sampling, namely purposive sampling technique. The number of samples used in the study amounted to 174 respondents aged 18 years and over and had used the RedDoorz application service more than 2 times. Data were collected through a survey method using an online questionnaire. Quantitative data analysis techniques in this study use a structural equation model with the help of AMOS 22 software. The results of this study prove that e-service quality and information quality directly have a significant effect on customer satisfaction, besides e-service quality and information quality as well. indirectly has a positive and significant effect on customer satisfaction through application quality as a mediation.

Dosen Pembimbing: Fauziyah, S.E., M.Si. | NIDN0505057102
Item Type: Thesis (S1)
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: Unnamed user with email robi@umy.ac.id
Date Deposited: 16 Dec 2021 03:23
Last Modified: 16 Dec 2021 03:23
URI: https://etd.umy.ac.id/id/eprint/4336

Actions (login required)

View Item View Item