INDAR KRISTIANI (2017) PENGARUH KUALITAS LAYANAN, FASILITAS DAN TARIF TERHADAP KEPUASAN WAJIB PAJAK KENDARAAN BERMOTOR. S1 thesis, Universitas Muhammadiyah Yogyakarta.

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Official URL: http://repository.umy.ac.id/handle/123456789/17317

Abstract

This Research aims to analyze the Influence of Service Quality, Facilities and Tariffs on Satisfaction of Motor Vehicle Taxpayer in Samsat Klaten. The subject in this research is Motor Vehicle Taxpayer registered in the office of Samsat Klaten. The sample used in this study amounted to 100 respondents by using sampling technique, convenience sampling. Analyzer used in this research is Multiple Linear Regression Analysis by using SPSS 16.0. Based on the analysis that has been done in this research, a researcher found that the service quality and tarrifs doesnt affect the satisfaction of motor vehicle taxpayer, while the facilities has a positive effect on the satisfaction of motor vehicle taxpayer.

Dosen Pembimbing: UNSPECIFIED | UNSPECIFIED
Item Type: Thesis (S1)
Uncontrolled Keywords: SERVICE QUALITY, FACILITIES, TARIFFS AND TAXPAYER SATISFACTION. KUALITAS LAYANAN, FASILITAS, TARIF DAN KEPUASAN WAJIB PAJAK
Divisions: Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Depositing User: Unnamed user with email Admin Perpustakaan5
Last Modified: 09 Oct 2025 02:46
URI: https://etd.umy.ac.id/id/eprint/57910

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