HASBI MUBARAK AS SIDDIQ (2012) STRATEGI CUSTOMER RELATIONS DALAM MENJAGA LOYALITAS PELANGGAN DI RAMA BILIAR YOGYAKARTA. S1 thesis, Universitas Muhammadiyah Yogyakarta.

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Official URL: http://repository.umy.ac.id/handle/123456789/17473

Abstract

The entertainment place industry in Yogyakarta is getting crowded and highly competitive today, thus the company is demand to having a good and innovative strategy in increasing the service qualification for the customer. Through this research, the researcher wants to describe and try to analyze the implementation of customer relations strategy to keep the customers loyalty in Rama Biliar Yogyakarta. The research methods used in this study is a descriptive with qualitative closure that a problem solving procedure and investigate by describing the facts of researchs object condition. The methods of collecting data done through the interview, observation, literature review, and documentation. Based on the result of the research showed that the customer relations activity was already went well although it still had some weakness. In practice the company is capable to deal with the existing weakness with positive and responsive performance. The existing programs are appropriate with the concept of CRM (customer relationship management) which is customer oriented, so the customers feel valued and important that leads to the customers nature and behavior loyalty to the company continuesly.

Dosen Pembimbing: UNSPECIFIED | UNSPECIFIED
Item Type: Thesis (S1)
Uncontrolled Keywords: STRATEGY, CUSTOMER RELATIONS, CUSTOMER LOYALTY. STRATEGI, CUSTOMER RELATIONS, LOYALITAS PELANGGAN
Divisions: Fakultas Ilmu Sosial dan Politik > S1 Ilmu Komunikasi
Depositing User: Unnamed user with email Admin Perpustakaan 4
Last Modified: 09 Oct 2025 03:39
URI: https://etd.umy.ac.id/id/eprint/58329

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