RAHMALANI YONIKA (2006) ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA PEMELLA TIGA SWALAYAN YOGYAKRTA. S1 thesis, Universitas Muhammadiyah Yogyakarta.
![[thumbnail of Halaman Judul]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Halaman Judul.pdf
Download (1MB)
![[thumbnail of Bab I]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab I.pdf
Download (699kB)
![[thumbnail of Bab II]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab II.pdf
Restricted to Registered users only
Download (1MB)
![[thumbnail of Bab III]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab III.pdf
Restricted to Registered users only
Download (1MB)
![[thumbnail of Bab IV]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab IV.pdf
Restricted to Registered users only
Download (1MB)
![[thumbnail of Bab V]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab V.pdf
Restricted to Registered users only
Download (386kB)
![[thumbnail of Lampiran]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Lampiran.pdf
Restricted to Repository staff only
Download (3MB)
Abstract
This research is the know the effect of quality service on customer satisfaction in Company Pamella Three supermarket in Yogyakarta. Quality service that was delivered by Pamella Three Supermarket Yogyakarta showed connection is significant that there were One of the group is between quality service. So that it needs to be analysis. The explain how to identify the effect of quality service on customer satisfaction in Pamella Three supermarket yogyakarta by using five dimension of quality servises (SERVQUAL) that is responsiveness, reliability, emphaty, assurance, tangibles. The result this research is that there were connection between quality servises they are five quality service dimension, whwn quality servises more concieted will be influential about customer satisfaction, especially in varable emphaty, assurance, and tangibles. Key word : quality service, customer satisfaction.
Item Type: | Thesis (S1) |
---|---|
Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
Depositing User: | Unnamed user with email robi@umy.ac.id |
Date Deposited: | 20 Jun 2022 03:50 |
Last Modified: | 20 Jun 2022 03:50 |
URI: | https://etd.umy.ac.id/id/eprint/16038 |