MANAJEMEN KRISIS DINAS LINGKUNGAN HIDUP DAN KEHUTANAN DIY TAHUN 2019 (PENANGANAN PENUTUPAN TPST PIYUNGAN)

The Department of Environment and Forestry DIY is the local government
that manages the Integrated Waste Disposal Site located in Piyungan. In managing
its site was faced with dissatisfaction phenomenon from the local community related
to the management system. This problem give an impact on the survival of the
surrounding community and the emergence of demands on Environment and
forestry departement. As the management unit of Piyungan TPST, Environment and
forestry departement carried out crisis management as an effort to restore the
positive image.
This study aims to determine the crisis management steps chosen by the
Department of Environment and Forestry of DIY in handling crisis management
issues. The research method used is descriptive qualitative. Data collected through
interviews and supported with documentation data. The data analysis technique
used is to collect data, present data and conclude data.
The results of this study is the crisis that occurred was a crisis of
confrontation because there was resistance in the form of demonstrations from the
local community. Public Relations uses an adaptive strategy by changing policies
and communication patterns by going to the field to dialogue, compromise, and
negotiate with local communities. Performing identification and analysis based on
the information obtained. Strategy determination is carried out by means of
prevention, handling and overcoming. These steps are done well so that the
problem is resolved.