IMPLEMENTASI E – GOVERNMENT DAN KUALITAS PELAYANAN PUBLIK SELAMA PANDEMI COVID – 19 DI KECAMATAN KASIHAN

This study aims to find out how the implementation of E-Government, service quality and Publik services in the Kasihan District during the Covid-19 period. The type of research used is qualitative research with a descriptive approach. The data collection techniques carried out by researchers by way of observation, interviews, previous studies and documentation. This study uses the results of the analysis of the theory used. The results of the study are that there are several indicators of three variables where: Implementation of E-government, namely: 1) Support, namely the support or willingness of the Kasihan District Office to implement E-Government and the existence of rules that support the implementation of E-Government. 2) Capacity, namely the availability of resources and facilities in the implementation of E-Government or online services. 3) The value related to the perceived benefits in this case the Kasihan District Office as an online service provider to the community where the implementation of E-Government provides significant benefits in effective and efficient services in the Covid-19 era. Service Quality, namely: 1) Reliability. 2) Guarantee of employee attitude. 3) Responsiveness. 4) Physical evidence 5) Empathy. the service in the Kasihan District has been said to be good. The results of the research show that online services do not take a long time. The employees are quite helpful via online and offline. Publik Services, namely: 1) Service procedures. 2) Completion time. 3) service products. 4) Service fee. 5) Facilities and infrastructure 5) Competence. The results of the research show that the standarrds in service in Kasihan District have been carried out in accordance with applicable procedures,