OPINI INDIVIDU FOLLOWER TWITTER @DENNYSIREGAR7 TERHADAP KEBOCORAN DATA PELANGGAN TELKOMSEL TAHUN 2020

Social media is currently an attraction in the world of telecommunications, because social media is able to facilitate public access to communication such as Twitter. Denny Siregar used this to complain and make various statements about political developments in Indonesia. Denny Siregar tweeted about his data that had been leaked from an unknown account and also from a Telkomsel number. Data leakage is something that cannot be underestimated, because this data leak is about the personal data of Telkomsel number users. the danger of data leakage itself leading to social-based fraud, such as using other people's data for transactions, or even death threats and extortion. This study uses a qualitative descriptive research method with the object of research being the Individual Opinion of the Twitter Follower @Dennysiregar7 Against Telkomsel Customer Data Leaks in 2020. The data collection technique is through indepth interviews and documentation. The data collection technique used purposive sampling and data analysis techniques by means of data reduction, data presentation, and drawing conclusions. Test the validity of the data using triangulation of sources intends to compare and check the degree of validity of an informant. The results of this study as a whole describe the opinion of informants on the leakage of Telkomsel customer data. Most of the informants were of the opinion that the cause of the data leak was due to the lack of strong IT systems from Telkomsel. Opinion on the level of danger of data leakage, namely data can be traded and used for fraud and other online crimes and Telkomsel is considered to be responsible. Opinions of most of the informants appear to be influenced by past experience factors related to what has been seen, felt, and experienced by someone on a problem and media factors related to the content or content of the news conveyed through the media related to the news and opinions that developed have an influence on a person's point of view.