PENGARUH AUDIT OPERASIONAL, PENGENDALIAN INTERNAL, ETIKA BISNIS LEMBAGA RUMAH SAKIT, KOMPENSASI KINERJA TERHADAP EFEKTIVITAS PELAYANAN PASIEN BPJS PADA RUMAH SAKIT (STUDI EMPIRIS PADA RSUD DAN RS SWASTA DI KAWASAN CILACAP JAWA TENGAH DAN DIY)

This study aims to analyze the effect of operational audit, internal control, hospital institution business ethics and performance compensation on the effectiveness of BPJS patient care in hospitals (empirical studies in hospitals and private hospitals in the Cilacap area, Central Java and DIY). This research is a quantitative research and uses primary data. The primary data was obtained using a questionnaire. The subjects in this study were employees of hospitals and private hospitals in the Cilacap area, Central Java and DIY. The sample in this study amounted to 31 respondents who were selected using purposive sampling method. The analytical tool used by the researcher is Multiple Linear Regression with the help of the SPSS version 22 application program on the Windows operating system. Based on the analysis that has been carried out by researchers, the results show that the operational audit variables, internal control and business ethics of hospital institutions have no effect on the effectiveness of BPJS patient services at hospitals. Meanwhile, the performance compensation variable has a significant positive effect on the effectiveness of BPJS patient services at hospitals. As for the last one, the researcher tested the difference between RSUD and private hospital related to the dependent variable, namely the effectiveness of BPJS patient services at hospitals, the results showed that between hospitals and private hospitals there was no significant difference in terms of effectiveness of BPJS patient services