ANALYSIS OF S-GOVERNMENT IN INDONESIA (Case Study: The Depok City Government)

The growing social media use in government as a bridge of interaction between citizen and government encourages the change of internal government bureaucracy. Citizen involvement in governance is a focal point to ensure better government accountability through broad space of social media for public participation. Simon Oyewole Oginni (2015) said that the development of social media tools over the last decade has altered modes of communications between governments and citizens. Social media has opened ways for greater political participation, thereby creating a new social dynamic. An Internet-based tool unifies geographically dispersed individuals on virtual platforms through user-generated
content.
The author used a topic guide that serves as a checklist to ensure that all respondents provide information on the same topics. The author as an interviewer could probe areas based on the respondent's answers or ask supplementary questions for clarification. This study had surveyed the agencies within the Vicinity of Depok City Government, along with Call Center Department as a main role in bridging the communication between public and government agencies. Additionally, the author had surveyed using a Microsoft Excel Template called NodeXI. It is an open-source template for Microsoft Excel which enabled the author to explore the Twitter API Network used by all of the Government's Agencies to connect with public.
This study found that the initiation of S-Government as a part of Smart City Program overall capacity of Depok City in providing the information through social media is quite promising. Therefore, the Documentation and Information Officers (DIO) of Government Agencies need to improve their capacity in supporting the cyber city program since the demand of information dissemination is rising