ACTION RESEARCH PENERAPAN STANDAR SYARIAH RUMAH SAKIT DENGAN KEY PERFORMANCE INDICATORS UNTUK MENINGKATKAN KINERJA DAN KEPUASAN STAF DI RSUI MUTIARA BUNDA BREBES

These research objectives are : (1) to explore the supporting and inhibiting factors which can improve performance and staff satisfaction at ABC hospital; (2) to explore how far the Islamic law has been applied by ABC Hospital staff and their perceptions about the relationship between the application of Islamic law to performance and job satisfaction; (3) applying hospital sharia standards in determining KPI at ABC Hospital and seeing its effect on improving staff performance and satisfaction at ABC hospital. This type of research is action research. The population in this study were all employees of ABC Hospital with a total of 202 people. Data collection techniques in this study are used in several ways, such as participatory observation and interview. This study also uses two questionnaires, each of which is used to measure the performance and satisfaction of staff at ABC Hospital. This research consists of several phases, starting from early identification of problems, planning, action/intervention, evaluation, and reflection. The result of this research after 3 months: there was a slight increase in performance and satisfaction measurement (by comparing the result of the measurement before and after intervention). This research also showed that employee's performance and satisfaction can increase even they still unsatisfied about the salary