PERBANDINGAN TINGKAT KEPUASAN PASIEN ASKES DAN NON ASKES TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT DI RSUD WIROSABAN YOGYAKARTA

Healthiness is the basic fundamental right of every citizen. An optimal health services will evoke a real proof toward the provided services and it also correlates with the quality of the service. The aim of this research is to give information on how far the comparison stage between the Askes patient and Non-askes patient on dental health service quality at RSUD Wirosaban Yogyakarta. This research is non-experimental research with cross sectional design. 100 respondents taken by random sampling which consist of 50 patients from Askes and 50 patients Non-askes member. The applicable instrument is questioner taken from the DSQ ( Dental Satisfaction Questionnaire ). Questioners consist of 17 statements which alienated in to 3 satisfactory dimensions, quality; access; and pain management. Analyze data using t-test independent sample. T-test independent sample result between the two participant groups on the health services aspect showing that p=0,903 which mean there is no meaningful difference. The scoring result of Askes and Non-askes ,roues in every dimension showing no significant differences, with quality nension p=0,175; access dimension p=0,087; and pain management dimensio 1=0,175. The test result of correlation and regression examination of indepei variables on the health
services shows p=0,001 for the education variab' relation between educational level and satisfactor Conclusion from this research is the-satisfactory between the two groups sample level on the dental health services at RSUD fsabt.
means that there is a f health services. significant differences of !s mostly on fair satisfaction Yogyakarta.
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