Owin Bambang Wijanarko (2021) PENGGUNAAN TEKNOLOGI INFORMASI UNTUK MEMPERPENDEK WAKTU TUNGGU PEMERIKSAAN PASIEN RAWAT JALAN. S1 thesis, Universitas Muhammadiyah Yogyakarta.
![[thumbnail of Halaman Judul]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Halaman Judul.pdf
Download (1MB)
![[thumbnail of Lembar Pengesahan]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Lembar Pengesahan.pdf
Restricted to Registered users only
Download (1MB)
![[thumbnail of Abstrak]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Abstrak.pdf
Restricted to Registered users only
Download (204kB)
![[thumbnail of Bab I]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab I.pdf
Download (110kB)
![[thumbnail of Bab II]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab II.pdf
Restricted to Registered users only
Download (338kB)
![[thumbnail of Bab III]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab III.pdf
Restricted to Registered users only
Download (199kB)
![[thumbnail of Bab IV]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab IV.pdf
Restricted to Registered users only
Download (356kB)
![[thumbnail of Bab V]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Bab V.pdf
Restricted to Registered users only
Download (97kB)
![[thumbnail of Daftar Pustaka]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Daftar Pustaka.pdf
Restricted to Registered users only
Download (100kB)
![[thumbnail of Lampiran]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Lampiran.pdf
Restricted to Registered users only
Download (1MB)
![[thumbnail of Naskah Publikasi]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Naskah Publikasi.pdf
Restricted to Registered users only
Download (625kB)
![[thumbnail of Full Text]](https://etd.umy.ac.id/style/images/fileicons/text.png)
Full Text.pdf
Restricted to Repository staff only
Download (5MB)
Abstract
Outpatient services are a reflection of hospital services. A regional general hospital in Yogyakarta will develop information technology. The Lean Hospital concept, which had been successfully implemented in several hospitals, was expected to eliminate waste and add value added activity which will ultimately increase patient satisfaction. The purpose of this study was to calculate the patient's waiting time with the application of information technology in the outpatient polyclinic of RSU Islam Klaten This research uses descriptive analytic method. The sample technique was purposive sampling. The research instrument used to analyze qualitatively and quantitatively, qualitatively using literature studies, interviews and direct observation of medical record officers, polyclinic nurses, the registration department, and patients at the Klaten Islamic General Hospital. Quantitative analysis using t-test and Spearman correlation. In conclusion, information technology shortens the overall patient waiting time by 1 hour 4 minutes 2 seconds consisting of 20 minutes 5 seconds in the enrollment-polyclinic and 43 minutes 57 seconds in the pharmacy department. There is a significant relationship between waiting time and patient satisfaction p = 0.001. Patients with long waiting times were more dissatisfied (60.0%), compared to fast waiting times were more very satisfied (73.9%).
Item Type: | Thesis (S1) |
---|---|
Divisions: | Fakultas Pasca Sarjana > Administrasi Rumah Sakit S2 |
Depositing User: | Unnamed user with email robi@umy.ac.id |
Date Deposited: | 16 Dec 2021 03:58 |
Last Modified: | 16 Dec 2021 03:58 |
URI: | https://etd.umy.ac.id/id/eprint/4044 |