PENGGUNAAN TEKNOLOGI INFORMASI UNTUK MEMPERPENDEK WAKTU TUNGGU PEMERIKSAAN PASIEN RAWAT JALAN

Outpatient services are a reflection of hospital services. A regional general hospital in Yogyakarta will develop information technology. The Lean Hospital concept, which had been successfully implemented in several hospitals, was expected to eliminate waste and add value added activity which will ultimately increase patient satisfaction. The purpose of this study was to calculate the patient's waiting time with the application of information technology in the outpatient polyclinic of RSU Islam Klaten This research uses descriptive analytic method. The sample technique was purposive sampling. The research instrument used to analyze qualitatively and quantitatively, qualitatively using literature studies, interviews and direct observation of medical record officers, polyclinic nurses, the registration department, and patients at the Klaten Islamic General Hospital. Quantitative analysis using t-test and Spearman correlation. In conclusion, information technology shortens the overall patient waiting time by 1 hour 4 minutes 2 seconds consisting of 20 minutes 5 seconds in the enrollment-polyclinic and 43 minutes 57 seconds in the pharmacy department. There is a significant relationship between waiting time and patient satisfaction p = 0.001. Patients with long waiting times were more dissatisfied (60.0%), compared to fast waiting times were more very satisfied (73.9%).